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Accessibility Statement

This accessibility statement applies to content published on the Walsall family hubs domain.
This website is run by Walsall Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

  • videos do not have captions and spoken dialogue 
  • some documents are in PDF format and are not fully accessible to screen reader software 
  • some images do not have image descriptions
  • keyboard focus can be unclear in certain areas
  • links incorrectly labelled and styled will cause issues for all users, but especially the visually impaired  
  • some input fields do not have autocomplete options

Feedback and contact information

Tell us if you need information on this website in a different format. In your message include:

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, BSL, large print, accessible PDF, audio recording, easy read or braille) 

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. We encourage you to tell us what you think. 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know via:

We will respond to feedback within five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Walsall Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some images are missing  or have inappropriate alternative text. This fails WCAG 2.2 success criterion 1.1.1 Non text content. We plan to amend this by December 2026.
  2. Videos do not contain captions and spoken dialogue. This fails WCAG 2.2 success criteria 1.2.2 Captions (Prerecorded). We plan to amend this by December 2026.
  3. Some heading levels have been marked up incorrectly. This may impact Blind or low vision users. This fails WCAG 2.2 success criterion 1.3.1 Info and relationships. We plan to amend this by December 2026.
  4. Some form field inputs do not have an auto-complete feature. This makes it harder for users to fill out the field, especially for users with cognitive impairments. This fails WCAG 2.2 success criterion 1.3.5 Identify Input Purpose. We plan to amend this by December 2026.
  5. Some links are not labelled correctly and do not take the user to the correct destination. This fails WCAG 2.2 success criteria 2.4.4 Link purpose (In context). We plan to amend this by December 2026.
  6. Some elements on the page keyboard focus is unclear. This would affect users with low vision and cognitive impairments. This doesn’t meet WCAG 2.2 Success criterion 2.4.7 Focus visible. We plan to amend this by December 2026.

PDF’s

  1. Some of the PDF’s contain images without alternative text. This fails WCAG 2.2 success criterion 1.1.1 Non text content. We plan to amend this by December 2026.
  2. PDF documents should be tagged to mark the meaning and structure of their elements. If these tags are missing, this doesn't meet WCAG 2.2 success criterion 1.3.1. Info and Relationships. We plan to amend this by December 2026.
  3. Some parts of PDF’s do not have sufficient contrast between the text and background colours. This doesn’t meet WCAG 2.2 success criterion 1.4.3 Contrast minimum. We plan to amend this by December 2026.
  4. PDF documents should have titles that describe the topic or purpose of the page. If these are missing this doesn't meet WCAG 2.2 success criterion 2.4.2 Page titled. We plan to amend this by December 2026.

What we’re doing to improve accessibility

Following the audit conducted in April 2026 we are reviewing how we can improve the accessibility of this website. We plan to make progressive fixes to content that fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard, with all fixes in place by December 2026. 

Preparation of this accessibility statement

This statement was prepared on 20 April 2026. It was last reviewed on 20 April 2026.

This website was last tested on 20 April 2026. The test was carried out by Walsall Council DaTS Team.

  • a mixture of simple manual checks and automated tests to find only the most common barriers to users with accessibility needs
  • manual checks using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen

The automated tests were completed using the latest version of Axe and WAVE.

Tests were completed using different settings in the Internet Explorer browser on Lenovo ThinkPad with a 13-inch screen.